CONTENTS S.No. Particulars 1. Select abbreviations 2. Foreword 3. Executive Summary 4. Chapter 1 – The Ombudsman Schemes of RBI: Activities during April 1, 2021 to March 31, 2022 Receipt of complaints ORBIO-wise receipt and allocation of complaints Geographic dispersion of complaints across the states Modes of receipt of complaints Category-wise receipt of complaints Population group-wise distribution of complaints Complainant typ

I am happy to have been invited to this Annual FIBAC 2022 Conference. This is an important forum for industry stalwarts, banking practitioners, thought leaders and policymakers to brainstorm on emerging issues. This conference is being held at a time when the global economy is going through a process of churning. Triple shocks of COVID-19, war in Ukraine and the current financial market turmoil have created a toxic mix of factors and circumstances which every country

The Reserve Bank and Banking Ombudsmans' offices have been receiving several complaints regarding levying of excessive interest and charges on certain loans and advances

With a view to consolidate the existing regulatory instructions on the topic on an ‘as-is’ basis, the draft of Reserve Bank of India (Commercial Banks – Interest Rates on Advances) Directions 2025 has been issued for public comments.

With a view to consolidate the existing regulatory instructions on the topic on an ‘as-is’ basis, the draft of Reserve Bank of India (Credit Information Companies – Managing Risks in Outsourcing) Directions 2025 has been issued for public comments.