1. Domain Controller: The hardware for Domain Controller server will be Pentium III based 600 MHz premium brand multi-user system as per the configuration specified in Annexure VII. Microsoft Windows 2000 will be the operating system using Microsoft Windows 2000 Std. edition. The vendor will supply the hardware and software for the Bank’s sixteen Regional Offices/locations specified in Annexure II and III, install, configure and operationalise the Domain Controller as per Reserve Bank of India’s requirement. User login accounts, Global address folder, replication of Global address folders at all locations, etc., have to be done by the Vendor with host name resolution (DNS) in consultation with Reserve Bank of India. The Secondary Domain Controller will be installed on e-mail and Workflow server.
2. Firewall/NAT/Proxy server: The hardware for Firewall/NAT/Proxy server will be Pentium III based 600 MHz premium brand multi-user system as per the configuration details given at Annexure VII. Microsoft Proxy Server software on Microsoft Windows 2000 platform will be used for Firewall/NAT/Proxy Server using Microsoft BackOffice Suite 4.5. The vendor will supply the hardware and software at all the Regional Offices/locations given in Annexure I, install, configure, test and operationalise Firewall/NAT/Proxy server as per the requirements of Reserve Bank of India. Local Area network (LAN) will have to be integrated with INFINET, leased lines, ISDN lines and X.25 Network (IP over X.25) through Proxy Server using NAT. It should be possible to route network traffic dynamically both on the INFINET, leased lines, ISDN lines and X.25 network.
3. e-mail and Workflow server: The hardware required for setting up of e-mail and Workflow server will be Pentium III Xeon based premium brand multi-user system as per the configuration details given in Annexure V and VI. For Offices specified in Annexure II, the server configuration shall be 2 x Pentium III (dual processor) 550 MHz Xeon server expandable to 4 processors and for Offices/locations listed in Annexure III will be 1 x Pentium III (single Processor) 550 MHz Xeon server expandable to 2 processors. Microsoft Exchange server 5.5 on Windows 2000 will be the e-mail and Workflow server software using Microsoft BackOffice Suite 4.5. The vendor will supply the hardware and software, install, configure and operationalise Microsoft Exchange server at each of the sixteen Regional Office/location of the Bank and customise as per the requirement of Reserve Bank of India. The Microsoft Exchange server 5.5 installation and setup should include creation of individual user e-mail boxes with the following features in consultation with Reserve bank of India:

1. Public folders.
2. Forms Management
3. Security- Encryption and Digital Certificate support.
4. Web connectivity.
5. POP3 connectivity.
6. IMAP4 Connectivity.
7. LDAP Connectivity.
8. Audit Trail: Log of Intra-office/location e-mail will be maintained at the respective e-mail servers.

4. The vendor will supply, install, configure, and operationalise System Management Server for software distribution and remote help desk activities as well as hardware and software inventory on the Domain Controller server as per Reserve Bank of India’s requirement.
5. Client machines shall be configured by the vendor for TCP/IP protocol and load Microsoft outlook and configure as required. Network login to the e-mail server from the client will have to be established, tested and operationalised for e-mail messaging as required. Similarly SMS client software is installed and configured on each client machine as per Reserve Bank of India’s requirement. The number of clients/individual users at each of the sixteen Regional Office/locations is also furnished in Annexures II and III.
6. The vendor shall configure at each Regional Office/location, the entire setup of Domain Control Server, Firewall/Proxy Server and Exchange Server or as the case may be so that external connectivity is established with Central e-mail Microsoft Exchange server at IDRBT, Hyderabad, e-mail and Workflow Backbone setup at Reserve Bank of India’s Central Office Building, Mumbai and as also with e-mail and Workflow Backbone setup at each of the Regional Offices/locations now proposed to be setup. End-to-end connectivity between any client and any other client (local/remote) will have to be established, tested and operationalised by the vendor.
7. The vendor should ensure inter-operability with UNIX mail, CC Mail, Lotus Notes Mail, etc.
8. The supply, installation, configuration and operationalisation of Firewall/NAT/Proxy server at each of the six locations of the Bank specified in Annexure IV, shall also include configuration of exiting Lotus Notes Mail messaging and workflow with the Microsoft Exchange e-mail servers across the Bank both on INFINET and X.25 network.

4.0 Hardware Configuration and software:

1. Domain Controller and Systems Management Server: Hardware required for setting up of Domain Controller server at the sixteen Regional Offices/locations of the Bank specified in Annexure II and III shall be Pentium III 600 MHz based premium brand multi-user system expandable to 2 processors. The detailed configuration is given in Annexure VII. Microsoft Windows 2000 will be the operating system, using Microsoft Windows 2000 Std. Edition. The details of software products required at each location are given at Annexure VIII.
2. e-mail and Workflow server: Hardware configuration for setting up of e-mail and Workflow server at six Regional Offices/locations listed in Annexure II shall be 2 x Pentium III 550 MHz Xeon based premium brand multi-user system expandable to 4 processors. Hardware configuration for Regional Offices/locations listed in Annexure III shall be 1 x Pentium III 550 MHz Xeon based premium brand multi-user system expandable to 2 processors. The detailed configuration for both the systems is given in Annexure V and VI respectively. Microsoft Exchange Server 5.5 on Windows 2000 platform shall be the e-mail messaging and Workflow Backbone software (using Microsoft BackOffice Suite 4.5). The details of software products required are given in Annexure VIII.
3. Firewall/NAT/Proxy Server: Hardware specifications for all the locations is same as Domain Controller server given in Annexure VII. Microsoft Proxy Server on Windows 2000 platform shall be Firewall/NAT/Proxy server software (using Microsoft Back Office Suite 4.5). The details of software products required is given at Annexure VIII.

1. The computer systems, hardware and software offered by the vendor should be fully Y2K compliant.
2. The vendor should quote only the latest versions of the Operating system and other software packages listed in Annexure VIII. Other system software bundled with the hardware should be the latest and complete and the vendor should specifically confirm this.
3. Any other additional hardware and software products that are required for implementing the entire e-mail and Workflow backbone at each centre should be specified and quoted by the vendor.

5.0 General Instructions:

1. The capabilities, operating characteristics and other technical details of the hardware and software offered should be furnished together with product brochures, literature, etc. The make and model of each component shall be indicated.
2. The technical literature on architecture, scalability and high availability of the hardware quoted, giving details of the processors, memory, cache (internal/external), controllers, Network interface cards, power supply, serial and parallel ports, expandability of the systems offered, etc. should be given. The redundancy, high availability, hotswapable parts, etc. of the systems offered should be explained. Scalability and other features of the hardware offered should be explained/furnished in Annexure IX.
3. The technical literature explaining the special features of BackOffice Suite 4.5, Windows 2000 operating system, Microsoft Server products (software products bundled in BackOffice Suite and Windows 2000 Std. Edition), etc. should be furnished along with the quotation.
4. Infrastructural requirements including power requirements, air conditioning, dust and humidity control, etc., necessary for successful and efficient operation of the installation should be specified. Also dimensions and weight of each piece of equipment offered shall be specified with necessary power and wiring requirements.
5. The vendor will have to co-ordinate with the Network Support Engineers at each site as also with IDRBT, Hyderabad and resolve any problem, which may be encountered in the course of installation of network connections and smooth operationalisation of e-mail and Workflow Backbone at each Regional Office/location as per Reserve Bank of India requirement.
6. The systems will be delivered and installed at each Regional Office/location without disturbing any existing processing and other activities.
7. Names and addresses of reference sites where similar systems and products were offered, installed and operationalised by the vendor in the recent past shall be furnished for the reference of Reserve Bank of India.
8. If deemed necessary, the vendor is required to give presentation on the systems offered.
9. The quotations shall be submitted strictly in conformity with the specifications given in Annexures V, VI and VII. Any deviations from the specifications and or the terms and conditions of the tender document should invariably be furnished by the vendor as per the format furnished in Annexure X, specifying the reasons and justifying such deviation.
10. The audited TPC-C and TPC-D benchmark results of the systems offered by the vendor shall also be furnished separately along with the quotation.
11. The Company profile shall be furnished in the format indicated in the Annexure XI.
12. Price/cost of hardware and software offered and prices of any additional/optional hardware and software items required for setting up of e-mail and Workflow Backbone in Reserve Bank of India shall be furnished in Annexure XII. M/s Microsoft Corporation has extended special MOLP prices for Reserve Bank of India for implementing this project and the vendors’ offer for Microsoft server products including BackOffice Client Access Licenses should be priced accordingly.
13. The tenders not supplied in the prescribed formats and incomplete in detail are likely to be rejected.
14. The quotations received after due date and time are liable to be rejected.
15. The Reserve Bank of India is not responsible for non-receipt of quotation within the specified date and time due to any reason including postal holidays.
16. The Reserve Bank of India reserves the right to accept or reject any quotation without assigning any reason thereof and Reserve Bank of India’s decision in this regard is final.
17. Reserve Bank of India reserves the right to alter or increase or decrease the hardware and software requirements as the case may be to meet Reserve Bank of India’s requirements.
18. The company profile, past experience of the company in the area of e-mail and Workflow setup, cost of hardware and software offered, technical features of the hardware/software offered, delivery schedule, past experience of the Reserve Bank of India with the company, etc. shall be the criteria.
19. Local presence and nature of support (direct/indirect) available at each site shall also be considered while evaluating the tenders submitted by the vendors.
20. The successful bidder will be required to sign an agreement on required stamped paper containing the Reserve Bank of India’s terms and conditions of purchase.
21. Vendors should submit Technical Bids and Commercial Bids separately in sealed covers and Reserve Bank of India reserves the right not to process the Commercial Bids of the vendors whose Technical Bids found to be unsuitable and not fulfill eligibility criteria specified in the Tender Notification/Tender Document.
22. Separate Technical and Commercial Bids in duplicate duly sealed and superscribed `Quotations for Supply, Installation, Operationalisation of Computer Systems and implementation of e-mail and Workflow Backbone, Firewall/NAT/Proxy server, Domain Controller, Domain Name Server, Certification Server, Internet Information Server (IIS), System Management Server, etc for Reserve Bank of India –Technical Bids’ and `Quotations for Supply, Installation, Operationalisation of Computer Systems and implementation of e-mail and Workflow backbone, Firewall/NAT/Proxy server, Domain Controller, Domain Name Server, Certification Server, Internet Information Server (IIS), System Management Server, etc for Reserve Bank of India – Commercial Bids’ addressed to Shri S. R. Mittal, Chief General Manager-in-Charge, Department of Information Technology, Central Office, 14^th Floor, Reserve Bank of India, Central Office Building, Shahid Bhagat Singh Road, Mumbai – 400 001 should reach us before 3.00 pm on 30^th June 2000. Quotations submitted after due date and time and incomplete in any respect are liable to be rejected. Technical bids shall be opened at 4.00 pm on the same day.

6. Validity of Quote:

1. All the prices, technical specifications and other terms and conditions of the offer proposed by the vendor should be valid for a minimum period 6 months.

7. Prices:

1. The prices quoted by the tenderer shall be in Indian Rupees, firm and not subject to any price escalation, if the order is placed within the validity period.
2. The price quoted should be inclusive of all Central/State Government levies, taxes, sales tax, excise duty, custom duty, etc. excluding Octroi/Entry Tax, which, if any, will be paid as per actuals on production of relevant original documents.
3. Further, subsequent to orders being placed/agreement executed, the vendor shall pass on to Reserve Bank of India all fiscal benefits arising out of reductions in Government levies viz. sales tax, excise duty, custom duty, etc.
4. The Reserve Bank of India reserves the right to re-negotiate the prices in the event of change in the international market prices of both the hardware and software.

8. Time Schedule:

1. The Bank would like to have the following time schedule for completion of the activities from the date of placement of orders.

2. The systems and software will be delivered and installed at each Regional Office/location of the Bank specified in Annexures II, III and IV.
3. The delivery of the computer systems will be deemed complete when the following are received in good working condition at each Regional Office/location of the Bank.

4. The installation will deemed to be complete, when all the hardware, systems software, Microsoft server products, etc as per the technical specifications along with the accessories, necessary to make the hardware functional are installed and all the features as per the technical specifications are demonstrated and implemented as required on the systems to the satisfaction of Reserve Bank of India. The vendor has to resolve any hardware, operating system, Microsoft server products, system software problems during successful installation of LAN and WAN of the e-mail and Workflow Backbone. In addition, supply of all associated documentation relating to the hardware, system software, Microsoft server products should have been completed.
5. All the software (operating system, system software, Microsoft server products and other accessories/software) supplied by the vendor shall be legal and the vendor shall give indemnity to that effect in the format specified in Annexure XIII.

9. Warranty:

1. The warranty should be for a minimum period of one year from the date of acceptance of the systems by Reserve Bank of India. During the warranty period, the vendor will have to undertake comprehensive maintenance of the hardware, systems software, Microsoft server products and other accessories.
2. In respect of all the software (operating system, system software, Microsoft server products, etc) the vendor should give the policy and price of supplying new versions/s, releases, upgrades, updates, etc. This should be specifically quoted by the vendor in the offer.
3. Besides the above, the vendor will have to confirm the terms and conditions of warranty in Annexure XIV.

10. Vendors’s maintenance support during and after warranty period

1. The information about service support available at each site shall be given in Annexure XV.

2. The selected vendor shall ensure that services of a team of professionally qualified persons is available for hardware and software support during warranty period at each Regional Office/location. Such service support shall include reloading of Microsoft products in case of system crash/malfunctioning, corruption of data, reconfiguration of entire e-mail and Workflow backbone, if required, reconfiguring of client machines including porting of required software, etc.
3. The selected vendors shall provide the preventive maintenance schedules per month which shall be specified in advance.
4. In the event of system break down or failures at any stage, protection available shall be specified which would include the following.

5. The selected vendor shall ensure that in case of a break down/malfunctioning of hardware, accessories, systems software, MS Server products, etc., provided by them, the relevant defect is attended to and rectified within 24 hours of the receipt of the complaint. The hot swappable parts should be replaced immediately for which the selected vendor should store all the critical and hot swappable spares at each site. The list of critical and hot swappable spares, the vendor proposes to stock at each site should be furnished in Annexure XVI. Further, during warranty period, proportionate penalty will be levied in case of down time of the systems, which shall include extension of warranty period to the extent of down time.
6. The post warranty maintenance shall be at a rate not exceeding 8% of the equipment cost. This rate shall remain unchanged for the first three years.
7. The comprehensive maintenance during warranty and post warranty would be inclusive of all spares and excluding consumables. The list of consumables and spares should be furnished.
8. The vendor will have to guarantee the availability of spares for a period of at least 5 years.

11. Training

1. Officers and staff of the Bank shall be trained on the Operating System, Microsoft Exchange server, Microsoft Proxy server and other software purchased from the vendor, by Microsoft trained engineers. Training charges, if any, shall be specified by the vendor separately in the quotation. The vendor should specify a training schedule for a batch of 10 officers of the Bank at each site on Operating System, System Administration, Microsoft Exchange server, Proxy Server, etc for a minimum duration of two weeks at Microsoft Certified Training Institute/Engineers of the vendor as per Reserve Bank of India’s requirement. Clients/users (equal to the actual number Client Access Licenses to be purchased by the Reserve Bank of India) at each site should be given orientation training on the use Microsoft Outlook, send/receive e-mail, etc for a day. Such training programme/s shall be conducted by the vendor at vendor’s premises.

12. Purchase Price

1. The cost per unit (hardware and software) shall be indicated separately. The price should be inclusive of all taxes and duties. Octroi/Entry Tax, if applicable will be paid as per actuals on production of original documents. Installation, customization, etc. charges, if any, should be quoted separately.

13. Right to verification

1. The Reserve Bank of India reserves the right to verify any or all statements made by the vendor in the tender document and to inspect the vendor’s facilities, if necessary to establish to its satisfaction the vendor’s capacity to perform the job.
2. Reserve Bank of India, if deemed fit will inspect any or all of the computer systems at vendor’s manufacturing site before shipment to respective Regional Office/locations of the Bank, to verify that the computer systems shipped to Reserve Bank of India are as per the technical specification specified in the purchase agreement.

14. Terms of payment

1. The following will be terms of payment applicable for hardware, operating System, System Sofware, Microsoft Server products, etc.

15. Indemnity to the Bank

1. The Vendor should furnish a photocopy of the Agreement with their Principals in respect of hardware and software products offered. Further, the vendor shall indemnify Reserve Bank of India and keep indemnified against any loss or damage that the Reserve Bank of India may sustain on account of any violation of patents, trademark etc., by the vendor in respect of hardware, system software, Microsoft server products, etc. supplied.

16. Delay in performance of the obligations by the vendor

1. The vendor must strictly adhere to the implementation schedule, specified in the purchase agreement to be executed between the Reserve Bank of India and the vendor for performance of the obligations arising out of the purchase agreement and any delay will enable the Reserve Bank of India to resort to any or both of the following :

17. All disputes of any kind arising out of supply, commissioning, acceptance, warranty, maintenance etc., shall be referred by either party (Bank or Vendor) after issuance of 30 days notice in writing to the other clearly mentioning the nature of dispute to a single arbitrator acceptable to both the parties. The venue for arbitration shall be specified in the purchase agreement.
18. The jurisdiction of the courts shall be specified in the purchase agreement.

List of RBI Regional Offices/locations where e-mail and Workflow Backbone to be implemented..

Annexure II

RBI Regional Offices/locations requiring 2 x Pentium III Xeon multi-user system as e-mail server:

Hardware and software required at each centre:

1. 2 x Pentium III Xeon 550 MHz system expandable to 4 processors for Microsoft Exchange Server 5.5 {Microsoft BackOffice Suite 4.5 (full pack)}
2. 1 x Pentium III 600 MHz system expandable to 2 processors for Domain Controller {Microsoft Windows 2000 (Std. Edition)}
3. 1 x Pentium III 600 MHz system expandable to 2 processors for Firewall/Proxy server {Microsoft BackOffice 4.5 (MOLP)}
4. BackOffice Suite Client access licenses

RBI Regional Offices/locations requiring 1 x Pentium III Xeon multi-user system
as e-mail server:

1. 1 x Pentium III Xeon 550 MHz system expandable to 2 processors for Microsoft Exchange server 5.5 {Microsoft BackOffice Suite 4.5 (full pack)}
2. 1 x Pentium III 600 MHz system expandable to 2 processors for Domain Controller {Microsoft Windows 2000 (Std. Edition)}
3. 1 x Pentium III 600 MHz system expandable to 2 processors for Firewall/Proxy server {Microsoft BackOffice Suite 4.5 (MOLP)}
4. BackOffice Suite Client access licenses

1. 1 x Pentium III 600 MHz system expandable to 2 processors for Firewall/Proxy server
2. Microsoft Proxy Server {Microsoft BackOffice Suite 4.5 (full pack)}

Note: 1. All hardware and system software offered should be Y2K compliant and systems offered should be NSTL certified.

2. Vendors can offer more than one premium brand multi-user system

3. All the hardware components of the systems offered should be from the respective OEMs.

4. Prices for Optional items, if any, should be quoted separately.

5. Part numbers for hardware and system software components should be furnished.

6. System offered should be 'Rack Model'

Note:

1. All hardware and system software offered should be Y2K compliant and systems offered should be NSTL certified.
2. Vendors can offer more than one premium brand multi-user system
3. All the hardware components of the systems offered should be from the respective OEMs.
4. Prices for Optional items, if any, should be quoted separately.
5. Part numbers for hardware and system software components should be furnished.
6. System offered should be `Rack Model’

Note:

1. All hardware and system software offered should be Y2K compliant and systems offered should be NSTL certified.
2. Vendors can offer more than one premium brand multi-user system
3. All the hardware components of the systems offered should be from the respective OEMs.
4. Prices for Optional items, if any, should be quoted separately.
5. Part numbers for hardware and system software components should be furnished.
6. System offered should be `Rack Model’

Note:

1. Please specify if any other products are required for implementing the e-mail and Workflow backbone at each of the Bank’s Office/Location.
2. Client access licenses at each site should be taken into account while quoting for Microsoft Windows 2000 or BackOffice Suite 4.5.

Note: The above information should be furnished in respect of each of the servers offered

Note: Above information in detail should be furnished in case of each system offered separately and also in case of deviations from any of the terms and conditions.

1. Name and address of the Company:
2. Constitution (including names of directors/partners with designation, etc.):
3. Addresses of the manufacturing plants:
4. Year of establishment:
5. Year of starting computer manufacturing:
6. Year of introduction of each of the model quoted:

a.

b.

c.

7. Number of computers of each model quoted

• - on order:
• - under installation:
• - Actually installed and operationalised:

1. Existing/on order e-mail and workflow solutions provided by the company:
2. Address of at least 1 operational institution similar or nearer to Bank’s specifications with their dates of installation and operationalisation:
3. Total workforce with the company

1. Software engineers
2. Hardware engineers

4. Address/s of company’s branch/office at each of the Bank’s locations specified in the Annexure I.
5. Workforce at each of the above branch:

1. software engineers
2. hardware engineers

6. Latest balance sheet
7. List of clients particularly in Banking sector.

Note: Wherever the company has no representative office at any of the above Bank’s locations, specific information as to how the vendor proposes to offer service support during warranty and maintenance period in respect of each such center should be furnished.

Annexure XII

Price Quotation

S.No.	Item Description	No. of units	Unit price (in Rupees)	Total cost (in Rupees)
1.	2 x Pentium III Xeon based servers expandable to 4 processors	6
2.	1 x Pentium III Xeon based servers expandable to 2 processors	10
3.	Pentium III servers expandable to 2 processors	38
4.	BackOffice Suite with Windows 2000 (full pack with media and manuals)	22
5.	BackOffice suite with Windows 2000 (MOLP)	16
6.	Windows 2000 Std. (full pack with media and manuals)	16
7.	BackOffice suite client Access licences	878
8.	Microsoft server products – installation, customization charges, etc., if any:
9.	Additional/Optional Components
	a. Hardware
	b. Software
10.	Training charges, if any.
	a. for System Administration, etc
	b. for individual Client/Users

Note:

1. Please quote base price for each software product.

2. No. of client Access licenses available with each of BackOffice Suite full pack

(as well as MOLP) should be specified separately.

3. Installation, customization, etc charges should be quoted separately for each site.

4. Prices quoted should be inclusive of all taxes and duties

(excluding octroi/entry tax)

5. Systems offered should strictly conform to the configuration and technical

specifications contained in respective Annexures.

Annexure XIII

Place:

Date:

The Chief General Manager-in-charge,
Department of Information Technology,
Central Office,
Reserve Bank of India,
Central Office Building,
Shahid Bhagat Singh Road,
Mumbai - 400 001.

Dear Sir,

Subject: Computer Systems for Reserve Bank of India.

We have supplied to you computer software, on the computer systems meant for Reserve Bank of India at its various Regional Offices/Locations. We certify, that in respect of the above said computer software supplied to you, we are authors/assignees/licensees. We have produced for your inspection, copy of the letter of assignment/license given by the author of the software. We further certify that the sale of the computer software to you by us and your use thereof do not infringe any provisions of the copyright act, 1957.

2. If any action is brought against you for infringement, of the copyright in respect of the said software supplied by us to you, we will defend the same at our cost and consequences and will indemnify you all the costs and other expenses that you may incur in this connection.

3. Any upgrades/updates and new releases/versions of the software supplied shall be immediately incorporated on your system at cost/or no extra cost depending upon the corporate policy of our company.

Yours faithfully,

(signature with designation)

Annexure XIV

Place:

Dated:

The Chief General Manager-in-Charge,
Department of Information Technology,
Central Office,
Reserve Bank of India,
Central Office Building,
Shahid Bhagat Singh Road,
Mumbai – 400 001.

Dear Sir,

Subject: Computer systems for Reserve Bank of India

This bears reference to our quotation Ref.

Dated

2. We warrant that everything to be supplied by us shall be brand new, free from all defects and faults in material, workmanship and manufacture and shall be of the highest grade and quality and consistent with the established standards for materials specification, drawings or samples if any, and shall operate properly. We shall be fully responsible for its efficient operation.

3. For the preventive and correction maintenance support offered to you, both during the warranty and post warranty period we shall ensure that the downtime for the following configuration shall be less than----minutes/hours/days.

4. Further, during the downtime, we shall provide at our cost, hardware, system software so as to keep the system working.

Yours faithfully

(Signatures with Designation)

Annexure XV

Maintenance and Service Support of the Tenderer available at each Offices/Locations of the Reserve Bank of India specified in Annexure I.

1. Name of the Company:
2. Whether having any Office at :

i.	Ahmedabad:	yes/no
ii.	Bangalore:	yes/no
iii.	Bhopal:	yes/no
iv.	Bhubaneswar:	yes/no
v.	Calcutta	yes/no
vi.	Chandigarah	yes/no
vii.	Chennai	yes/no
viii.	Guwahatti:	yes/no
ix.	Hyderabad:	yes/no
x.	Jaipur:	yes/no
xi.	Kanpur:	yes/no
xii.	Mumbai:	yes/no
xiii.	Nagpur	yes/no
xiv.	New Delhi:	yes/no
xv.	Patna:	yes/no
xvi.	Thiruvananthapuram:	yes/no

3. If so status of the Office at each center:

(Full fledged regional Office/ Branch Office)

4. No. of Permanent staff at each centre:

4.1. Of which Technical staff permanently stationed at each of the above center/s

a. Hardware engineers:

b. Software engineers:

4. Approximate time within which

Breakdown call will be attended

5. If there is no Office at any of the above centers, what is

the arrangement the vendor propose to have for maintenance

(Specify center wise)

6. Arrangement to stock spares:

(furnish details separately in Annexure XVI)

Annexure XVI

List of Spares which will be stored at each center by the Vendor

S.No.	Name of the Centre	Part No.	Description	Quantity	Remarks
1
2
3
4
5
6
7
8
9
10
11
12