Annual Report of Banking Ombudsman Scheme 2009-10 Highlights Effective Redressal of Customer Grievances

The Reserve Bank of India, today, released the Annual Report of the Banking Ombudsman Scheme for the year 2009-2010. The Banking Ombudsman Scheme was established by the Reserve Bank in 1995 to provide speedy solutions to the grievances faced by bank customers. The Report indicates an increase in customers’ awareness of the Scheme resulting in an increase in the absolute number of complaints received in BO Offices. What more, the number of complaints from rural areas a

The Reserve Bank of India, today, released the Annual Report of the Banking Ombudsman Scheme for the year 2009-2010. The Banking Ombudsman Scheme was established by the Reserve Bank in 1995 to provide speedy solutions to the grievances faced by bank customers. The Report indicates an increase in customers’ awareness of the Scheme resulting in an increase in the absolute number of complaints received in BO Offices. What more, the number of complaints from rural areas a

Annual Report of Banking Ombudsman Scheme 2009-10 Highlights Effective Redressal of Customer Grievances

Report of Working Group to Review the Credit Guarantee Scheme of the Credit Guarantee Fund Trust for MSEs released

Photograph Mandatory doubling of the limit for collateral free loans to micro and small enterprises (MSEs) sector to Rs.10 lakh from the present Rs. 5 lakh, increase in the extent of guarantee cover, absorption of guarantee fees for the collateral free loans by CGTMSE subject to certain conditions, lower guarantee fees for women entrepreneurs and enterprises in the North-East, simplification of procedure for filing claims with CGTMSE and increasing awareness about the

Photograph Mandatory doubling of the limit for collateral free loans to micro and small enterprises (MSEs) sector to Rs.10 lakh from the present Rs. 5 lakh, increase in the extent of guarantee cover, absorption of guarantee fees for the collateral free loans by CGTMSE subject to certain conditions, lower guarantee fees for women entrepreneurs and enterprises in the North-East, simplification of procedure for filing claims with CGTMSE and increasing awareness about the

Report of Working Group to Review the Credit Guarantee Scheme of the Credit Guarantee Fund Trust for MSEs released

RBI initiates Class Action to benefit Bank Customers; Annual Report of Banking Ombudsman Scheme-2008-2009 released

The Reserve Bank of India has proactively started issuing general directions to all banks so as to protect the bank customers against banks’ act of commissions and omissions. Called ‘class action,’ such general directions are issued by the regulator in cases that could benefit not only the applicant but all those customers similarly placed without their having to approach their respective banks/ the Reserve Bank. The Reserve Bank has already initiated such class actio

The Reserve Bank of India has proactively started issuing general directions to all banks so as to protect the bank customers against banks’ act of commissions and omissions. Called ‘class action,’ such general directions are issued by the regulator in cases that could benefit not only the applicant but all those customers similarly placed without their having to approach their respective banks/ the Reserve Bank. The Reserve Bank has already initiated such class actio

RBI initiates Class Action to benefit Bank Customers; Annual Report of Banking Ombudsman Scheme-2008-2009 released

RBI Working Group says BC Model Vital for Financial Inclusion; suggests New Entities for BC

A Reserve Bank of India Working Group has recommended the following new entities for appointment of Business Correspondents (BCs) for banks in rural and semi-urban areas: i) Individual kirana/medical/fair price shop owners ii) Individual Public Call Office (PCO) operators iii) Agents of Small Savings Schemes of Government of India/Insurance Companies iv) Individuals who own petrol pumps v) Retired teachers vi) Authorised functionaries of well run Self Help Groups (SHG

A Reserve Bank of India Working Group has recommended the following new entities for appointment of Business Correspondents (BCs) for banks in rural and semi-urban areas: i) Individual kirana/medical/fair price shop owners ii) Individual Public Call Office (PCO) operators iii) Agents of Small Savings Schemes of Government of India/Insurance Companies iv) Individuals who own petrol pumps v) Retired teachers vi) Authorised functionaries of well run Self Help Groups (SHG

RBI Working Group says BC Model Vital for Financial Inclusion; suggests New Entities for BC

RBI amends Banking Ombudsman Scheme: includes complaints relating to Internet Banking and Non-adherence to BCSBI Code

The Reserve Bank of India has widened the scope of its Banking Ombudsman Scheme 2006, to include deficiencies arising out of internet banking. Under the amended Scheme, a customer would also be able to lodge a complaint against the bank for its non-adherence to the provisions of the fair practices code for lenders or the Code of Bank's Commitment to Customers issued by the Banking Codes and Standards Board of India (BCSBI). The BCSBI is an independent and autonomous w

The Reserve Bank of India has widened the scope of its Banking Ombudsman Scheme 2006, to include deficiencies arising out of internet banking. Under the amended Scheme, a customer would also be able to lodge a complaint against the bank for its non-adherence to the provisions of the fair practices code for lenders or the Code of Bank's Commitment to Customers issued by the Banking Codes and Standards Board of India (BCSBI). The BCSBI is an independent and autonomous w

RBI amends Banking Ombudsman Scheme: includes complaints relating to Internet Banking and Non-adherence to BCSBI Code

RBI releases Annual Report (2007-2008) of Banking Ombudsman Scheme

The Reserve Bank of India today published the Annual Report on the functioning of the Banking Ombudsman Scheme for the period 2007-08. According to the Report, during the year 2007-08, the Banking Ombudsmen received 47,887 complaints, up from 38,638 complaints received in 2006-07. The Reserve Bank of India introduced the Banking Ombudsman Scheme in June 1995 to provide low cost and effective forum for redressal of customer grievances against banks. The Scheme was firs

The Reserve Bank of India today published the Annual Report on the functioning of the Banking Ombudsman Scheme for the period 2007-08. According to the Report, during the year 2007-08, the Banking Ombudsmen received 47,887 complaints, up from 38,638 complaints received in 2006-07. The Reserve Bank of India introduced the Banking Ombudsman Scheme in June 1995 to provide low cost and effective forum for redressal of customer grievances against banks. The Scheme was firs

RBI releases Annual Report (2007-2008) of Banking Ombudsman Scheme

RBI places Reports of three Working Groups on its website for comments

The Reserve Bank of India has today placed on its website for public comments, reports of three Working Groups. These are : (i) Defraying Costs of ICT Solutions for Regional Rural Banks (RRBs); (ii) Technology Upgradation of Regional Rural Banks; and (iii) IT support for Urban Co-operative Banks. The setting up of the Working Groups was announced in the Mid-Term Review of the Annual Policy for 2007-08. The Working Group on Defraying Costs of ICT Solutions for Regional

The Reserve Bank of India has today placed on its website for public comments, reports of three Working Groups. These are : (i) Defraying Costs of ICT Solutions for Regional Rural Banks (RRBs); (ii) Technology Upgradation of Regional Rural Banks; and (iii) IT support for Urban Co-operative Banks. The setting up of the Working Groups was announced in the Mid-Term Review of the Annual Policy for 2007-08. The Working Group on Defraying Costs of ICT Solutions for Regional

RBI places Reports of three Working Groups on its website for comments

RBI places on its website Internal Working Group's Report on Conditions of Work and Promotion of Livelihoods in the Unorganised Sector

The Reserve Bank of India today placed on its website, the Report of an Internal Working Group set up to examine and to suggest a way forward to implement the recommendations of the Report on "Conditions of Work and Promotion of Livelihoods in the Unorganised Sector" of the National Commission for Enterprises in the Unorganised Sector. The National Commission was constituted by the Government of India under the Chairmanship of Dr. Arjun K. Sengupta. The National Commi

The Reserve Bank of India today placed on its website, the Report of an Internal Working Group set up to examine and to suggest a way forward to implement the recommendations of the Report on "Conditions of Work and Promotion of Livelihoods in the Unorganised Sector" of the National Commission for Enterprises in the Unorganised Sector. The National Commission was constituted by the Government of India under the Chairmanship of Dr. Arjun K. Sengupta. The National Commi

RBI places on its website Internal Working Group's Report on Conditions of Work and Promotion of Livelihoods in the Unorganised Sector

Agricultural Debt Waiver and Debt Relief Scheme, 2008

The Reserve Bank of India today advised scheduled commercial banks (including Local Area Banks) to take necessary action towards implementation of the Agricultural Debt Waiver and Debt Relief Scheme for farmers at the earliest. It has been further advised that implementation of the Scheme should be completed by June 30, 2008.It may be recalled that the Hon’ble Finance Minister, in his Budget Speech (paragraph 73) for 2008-09 had announced a debt waiver and debt relief

The Reserve Bank of India today advised scheduled commercial banks (including Local Area Banks) to take necessary action towards implementation of the Agricultural Debt Waiver and Debt Relief Scheme for farmers at the earliest. It has been further advised that implementation of the Scheme should be completed by June 30, 2008.It may be recalled that the Hon’ble Finance Minister, in his Budget Speech (paragraph 73) for 2008-09 had announced a debt waiver and debt relief

Agricultural Debt Waiver and Debt Relief Scheme, 2008

RBI releases Report of Internal Working Group on Improvement of Banking Services in the Union Territory of Lakshadweep

The Reserve Bank of India has today placed on its website www.rbi.org.in the Report of the Working Group on Improvement of Banking Services in the Union Territory of Lakshadweep. With a view to improving the outreach of banks and their services, promoting financial inclusion and supporting the development plans of the Union Territory of Lakshadweep (UTL), a Working Group was constituted under the Chairmanship of Shri S.Ramaswamy, Regional Director, Kerala and UTL, Res

The Reserve Bank of India has today placed on its website www.rbi.org.in the Report of the Working Group on Improvement of Banking Services in the Union Territory of Lakshadweep. With a view to improving the outreach of banks and their services, promoting financial inclusion and supporting the development plans of the Union Territory of Lakshadweep (UTL), a Working Group was constituted under the Chairmanship of Shri S.Ramaswamy, Regional Director, Kerala and UTL, Res

RBI releases Report of Internal Working Group on Improvement of Banking Services in the Union Territory of Lakshadweep

RBI releases Report of Working Group on Rehabilitation of Sick SMEs

The Reserve Bank of India today placed on its website (www.rbi.org.in), the Report of the Working Group on Rehabilitation of Sick SMEs for wider dissemination and comments. Comments on the Report could be sent to the Chief General Manager-in-Charge, Rural Planning & Credit Department, Reserve Bank of India, Central Office, Fort, Mumbai-400001 or could be <a href=# onclick=javascript:document.open('Bs_RbiEmailMaster.aspx?name=rbi51','query_pop','width=460,height

The Reserve Bank of India today placed on its website (www.rbi.org.in), the Report of the Working Group on Rehabilitation of Sick SMEs for wider dissemination and comments. Comments on the Report could be sent to the Chief General Manager-in-Charge, Rural Planning & Credit Department, Reserve Bank of India, Central Office, Fort, Mumbai-400001 or could be <a href=# onclick=javascript:document.open('Bs_RbiEmailMaster.aspx?name=rbi51','query_pop','width=460,height

RBI releases Report of Working Group on Rehabilitation of Sick SMEs

Internal Working Group to Examine the Recommendations of the Radhakrishna Expert Group on Agricultural Indebtedness

The Reserve Bank of India today constituted an Internal Working Group under the Chairmanship of Shri V.S.Das, Executive Director, Reserve Bank of India, to Examine the Recommendations of the Radhakrishna Expert Group on Agricultural Indebtedness. The Internal Working Group would consist of members from various departments of Reserve Bank, viz., Rural Planning and Credit Department, Department of Banking Operations and Development, Department of Economic Analysis and P

The Reserve Bank of India today constituted an Internal Working Group under the Chairmanship of Shri V.S.Das, Executive Director, Reserve Bank of India, to Examine the Recommendations of the Radhakrishna Expert Group on Agricultural Indebtedness. The Internal Working Group would consist of members from various departments of Reserve Bank, viz., Rural Planning and Credit Department, Department of Banking Operations and Development, Department of Economic Analysis and P

Internal Working Group to Examine the Recommendations of the Radhakrishna Expert Group on Agricultural Indebtedness

RBI invites Comments on Working Group Report to examine Procedures and Processes of Agricultural Loans

The Reserve Bank of India today placed on its website the report of the Working Group set up to suggest measures to further simplify the procedures and processes for agricultural loans, especially for small and marginal farmers. While the Reserve Bank has already implemented certain recommendations of the Working Group in its Annual Policy for 2007-08, it has released the report of the Working Group stating that the other recommendations of the Working Group have rele

The Reserve Bank of India today placed on its website the report of the Working Group set up to suggest measures to further simplify the procedures and processes for agricultural loans, especially for small and marginal farmers. While the Reserve Bank has already implemented certain recommendations of the Working Group in its Annual Policy for 2007-08, it has released the report of the Working Group stating that the other recommendations of the Working Group have rele

RBI invites Comments on Working Group Report to examine Procedures and Processes of Agricultural Loans

Working Group to suggest Measures to Assist Distressed Farmers

Notwithstanding the policy initiatives taken by the Central Government, RBI and NABARD to facilitate hassle-free flow of credit from the institutional financial sector to the agricultural/rural sector, the Indian agriculture has been facing difficult times and the Indian farmers have been experiencing extreme distress. The spate of suicides by farmers in different parts of the country is a palpable manifestation of this unfortunate state of affairs. In order to addres

Notwithstanding the policy initiatives taken by the Central Government, RBI and NABARD to facilitate hassle-free flow of credit from the institutional financial sector to the agricultural/rural sector, the Indian agriculture has been facing difficult times and the Indian farmers have been experiencing extreme distress. The spate of suicides by farmers in different parts of the country is a palpable manifestation of this unfortunate state of affairs. In order to addres

Working Group to suggest Measures to Assist Distressed Farmers

Customers can now appeal against the Banking Ombudsman's Decision

Bank customers can now appeal against the decision of the Banking Ombudsman where he has rejected the customer's complaint relating to matters falling within the grounds of complaints specified under the scheme. The Reserve Bank of India has amended the Banking Ombudsman Scheme, 2006 to enable the customers to appeal against the Banking Ombudsman's decision. The amendments are available on the RBI website. Before the scheme was amended, the bank customers could appeal

Bank customers can now appeal against the decision of the Banking Ombudsman where he has rejected the customer's complaint relating to matters falling within the grounds of complaints specified under the scheme. The Reserve Bank of India has amended the Banking Ombudsman Scheme, 2006 to enable the customers to appeal against the Banking Ombudsman's decision. The amendments are available on the RBI website. Before the scheme was amended, the bank customers could appeal

Customers can now appeal against the Banking Ombudsman's Decision

RBI releases Report of Working Group on Improvement of Banking Services in Uttaranchal

The Reserve Bank of India has today placed on its website (www.rbi.org.in), the report of a Working Group on improvement of banking services in Uttaranchal. The Reserve Bank had set up the Working Group under the chairmanship of Shri V. S. Das, Executive Director, Reserve Bank of India to examine the problems/issues relating to banking services in the State and prepare an action plan to be implemented for the purpose. The Working Group reviewed the role of banks and f

The Reserve Bank of India has today placed on its website (www.rbi.org.in), the report of a Working Group on improvement of banking services in Uttaranchal. The Reserve Bank had set up the Working Group under the chairmanship of Shri V. S. Das, Executive Director, Reserve Bank of India to examine the problems/issues relating to banking services in the State and prepare an action plan to be implemented for the purpose. The Working Group reviewed the role of banks and f

RBI releases Report of Working Group on Improvement of Banking Services in Uttaranchal

Working Group to suggest measures to assist distressed farmers

The Reserve Bank of India today constituted a Working Group to suggest measures to assist distressed farmers including provision of financial counselling services and introduction of a specific Credit Guarantee Scheme under the Deposit Insurance and Credit Guarantee Corporation of India (DICGC) Act for such farmers. The members of the Working Group will be: 1. Prof. S.S. Johl, Vice Chairman, Punjab State Planning Board – Chairman 2. Dr. Y.S.P. Thorat, Chairman, Nation

The Reserve Bank of India today constituted a Working Group to suggest measures to assist distressed farmers including provision of financial counselling services and introduction of a specific Credit Guarantee Scheme under the Deposit Insurance and Credit Guarantee Corporation of India (DICGC) Act for such farmers. The members of the Working Group will be: 1. Prof. S.S. Johl, Vice Chairman, Punjab State Planning Board – Chairman 2. Dr. Y.S.P. Thorat, Chairman, Nation

Working Group to suggest measures to assist distressed farmers

RBI expands Scope of Banking Ombudsman Scheme; Includes Fair Banking Practices

The Reserve Bank of India today announced the revised Banking Ombudsman Scheme with enlarged scope to include customer complaints on certain new areas, such as, credit card complaints, deficiencies in providing the promised services even by banks' sales agents, levying service charges without prior notice to the customer and non adherence to the fair practices code as adopted by individual banks. Applicable to all commercial banks, regional rural banks and scheduled p

The Reserve Bank of India today announced the revised Banking Ombudsman Scheme with enlarged scope to include customer complaints on certain new areas, such as, credit card complaints, deficiencies in providing the promised services even by banks' sales agents, levying service charges without prior notice to the customer and non adherence to the fair practices code as adopted by individual banks. Applicable to all commercial banks, regional rural banks and scheduled p

RBI expands Scope of Banking Ombudsman Scheme; Includes Fair Banking Practices

Priority Sector Lending - Investment by banks in venture capital

The concept of priority sector lending was introduced in 1969 to underscore the necessity of financing by banks of certain neglected sectors like agriculture. Although initially there were no specific targets fixed in respect of priority sector lending, the banks were advised in November 1974 to raise the share of their lending to this sector to the level of 331/3 per cent of their aggregate advances and subsequently to 40 per cent. The investments made by the commerc

The concept of priority sector lending was introduced in 1969 to underscore the necessity of financing by banks of certain neglected sectors like agriculture. Although initially there were no specific targets fixed in respect of priority sector lending, the banks were advised in November 1974 to raise the share of their lending to this sector to the level of 331/3 per cent of their aggregate advances and subsequently to 40 per cent. The investments made by the commerc

Priority Sector Lending - Investment by banks in venture capital

Reserve Bank proposes changes in Banking Ombudsman Scheme to include customer complaints relating to credit cards

The Reserve Bank has today released a draft Banking Ombudsman Scheme 2002 (as amended upto June 2005) for public comments. The Reserve Bank has proposed to amend the Banking Ombudsman Scheme to widen its scope to reflect the present needs of the bank customers. With this in view, it has proposed to cover under the Banking Ombudsman Scheme the customer complaints relating to banks' credit card operations even when they are offered by their subsidiaries. The proposed am

The Reserve Bank has today released a draft Banking Ombudsman Scheme 2002 (as amended upto June 2005) for public comments. The Reserve Bank has proposed to amend the Banking Ombudsman Scheme to widen its scope to reflect the present needs of the bank customers. With this in view, it has proposed to cover under the Banking Ombudsman Scheme the customer complaints relating to banks' credit card operations even when they are offered by their subsidiaries. The proposed am

Reserve Bank proposes changes in Banking Ombudsman Scheme to include customer complaints relating to credit cards

RBI releases the draft Report of the Internal Working Group on RRBs

The Reserve Bank of India (RBI) today released the draft Report of the Internal Working Group on Regional Rural Banks (RRBs), which was constituted to examine various alternatives available within the existing legal framework for strengthening the RRBs and making them viable rural financing institutions. The Group studied the recommendations made by various committees constituted in the past on the subject and made a comprehensive state-wise/ sponsor bank-wise review

The Reserve Bank of India (RBI) today released the draft Report of the Internal Working Group on Regional Rural Banks (RRBs), which was constituted to examine various alternatives available within the existing legal framework for strengthening the RRBs and making them viable rural financing institutions. The Group studied the recommendations made by various committees constituted in the past on the subject and made a comprehensive state-wise/ sponsor bank-wise review

RBI releases the draft Report of the Internal Working Group on RRBs

RBI sets up a Working Group on enhancing Credit to J&K

Dr.Y. V. Reddy, Governor, Reserve Bank of India on May 5, 2005 met the Chief Minister of the State Shri Mufti Mohammed Sayeed and proposed to set up a Working Group on Credit for Jammu & Kashmir. Dr. Reddy was in Srinagar to host the board meeting of the Reserve Bank of India. The Central Board of Directors of the Reserve Bank of India (RBI) met in Srinagar on May 5, 2005 to review the key economic, monetary and financial developments. Dr. Reddy chaired the meetin

Dr.Y. V. Reddy, Governor, Reserve Bank of India on May 5, 2005 met the Chief Minister of the State Shri Mufti Mohammed Sayeed and proposed to set up a Working Group on Credit for Jammu & Kashmir. Dr. Reddy was in Srinagar to host the board meeting of the Reserve Bank of India. The Central Board of Directors of the Reserve Bank of India (RBI) met in Srinagar on May 5, 2005 to review the key economic, monetary and financial developments. Dr. Reddy chaired the meetin

RBI sets up a Working Group on enhancing Credit to J&K

RBI constitutes Working Group on Flow of Credit to SSI Sector ; Invites suggestions

February 10, 2004A Working Group on Flow of Credit to SSI sector has been constituted under the chairmanship of Dr. A. S. Ganguly, Director, Central Board of the Reserve Bank of India. Other members of the Working Group are: 1. Padmashri Jaya Arunachalam, Working Women's Forum, Chennai. 2. Shri Kailash P.Jhunjhunwala, Director, State Bank of India Board. 3. Dr. Ashok Jhunjhunwala, Electrical Engineering Department, Indian Institute of Technology, Chennai. 4. Shri A.K.

February 10, 2004A Working Group on Flow of Credit to SSI sector has been constituted under the chairmanship of Dr. A. S. Ganguly, Director, Central Board of the Reserve Bank of India. Other members of the Working Group are: 1. Padmashri Jaya Arunachalam, Working Women's Forum, Chennai. 2. Shri Kailash P.Jhunjhunwala, Director, State Bank of India Board. 3. Dr. Ashok Jhunjhunwala, Electrical Engineering Department, Indian Institute of Technology, Chennai. 4. Shri A.K.

RBI constitutes Working Group on Flow of Credit to SSI Sector ; Invites suggestions

Banking Ombudsman Scheme 1995 - Highlights of its functioning so far

The Reserve Bank of India has published a report on review of the Banking Ombudsman Scheme 1995 for the period 1998-99 to 2001-02. According to this report, the number of complaints received during the periods 1999-2000, 2000-01 and 2001-02 stood at 4994, 5803 and 5907 respectively. Comparable figure for the year 1998-99 (April-March) was 6062. As compared to the complaints received during 1998-99, there is a decrease of 2.5 per cent during 2001-02. The maximum number

The Reserve Bank of India has published a report on review of the Banking Ombudsman Scheme 1995 for the period 1998-99 to 2001-02. According to this report, the number of complaints received during the periods 1999-2000, 2000-01 and 2001-02 stood at 4994, 5803 and 5907 respectively. Comparable figure for the year 1998-99 (April-March) was 6062. As compared to the complaints received during 1998-99, there is a decrease of 2.5 per cent during 2001-02. The maximum number

Banking Ombudsman Scheme 1995 - Highlights of its functioning so far

The Banking Ombudsman Scheme, 2002

After review of the Banking Ombudsman Scheme, 1995 the Reserve Bank of India has now decided to introduce the Banking Ombudsman Scheme, 2002 with wider coverage and enlarged authority/functions to the Ombudsman. The new scheme will come into effect from today i.e. June 14, 2002.The Banking Ombudsman Scheme, 1995 was formulated by the Reserve Bank of India to provide an expeditious redressal grievance mechanism to bank customers. The Banking Ombudsman Scheme which beca

After review of the Banking Ombudsman Scheme, 1995 the Reserve Bank of India has now decided to introduce the Banking Ombudsman Scheme, 2002 with wider coverage and enlarged authority/functions to the Ombudsman. The new scheme will come into effect from today i.e. June 14, 2002.The Banking Ombudsman Scheme, 1995 was formulated by the Reserve Bank of India to provide an expeditious redressal grievance mechanism to bank customers. The Banking Ombudsman Scheme which beca

The Banking Ombudsman Scheme, 2002

New Banking Ombudsman at Thiruvananthapuram

The Reserve Bank of India has appointed Shri G. R. Sundaravadivel, as Banking Ombudsman at Thiruvananthapuram from September 10, 2001. Before taking over as Banking Ombudsman, Shri Sundaravadivel was the Executive Director of United Bank of India. As Banking Ombudsman, Shri Sundaravadivel would have his office at Reserve Bank of India Building, Thiruvananthapuram and his jurisdiction and authority would extend to complaints against branches and offices of banks locate

The Reserve Bank of India has appointed Shri G. R. Sundaravadivel, as Banking Ombudsman at Thiruvananthapuram from September 10, 2001. Before taking over as Banking Ombudsman, Shri Sundaravadivel was the Executive Director of United Bank of India. As Banking Ombudsman, Shri Sundaravadivel would have his office at Reserve Bank of India Building, Thiruvananthapuram and his jurisdiction and authority would extend to complaints against branches and offices of banks locate

New Banking Ombudsman at Thiruvananthapuram