ATM transactions - Enhancement of customer service

RBI/2013-14/171DPSS. CO.PD.No. 289/02.10.002/2013-2014 August 1, 2013 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks Madam / Dear Sir, ATM transactions – Enhancement of customer service The Reserve Bank of India has, over a period of time, issued a number of instructions to banks regarding enhancement of customer serv

RBI/2013-14/171DPSS. CO.PD.No. 289/02.10.002/2013-2014 August 1, 2013 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks Madam / Dear Sir, ATM transactions – Enhancement of customer service The Reserve Bank of India has, over a period of time, issued a number of instructions to banks regarding enhancement of customer serv

ATM transactions - Enhancement of customer service

Migration of Post-dated cheques (PDC)/Equated Monthly Instalment (EMI) Cheques to Electronic Clearing Service (Debit)

RBI/2013-14/158 DPSS.CO.CHD.No./209/04.07.05/2013-14 July 24, 2013 The Chairman and Managing Director / Chief Executive Officer All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks/Local Area Banks Madam / Dear Sir Migration of Post-dated cheques (PDC)/Equated Monthly Instalment (EMI) Cheques to Electronic Clearing Service (Debit) We invite a reference to our circular DPSS.CO.CHD.No.1

RBI/2013-14/158 DPSS.CO.CHD.No./209/04.07.05/2013-14 July 24, 2013 The Chairman and Managing Director / Chief Executive Officer All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks/Local Area Banks Madam / Dear Sir Migration of Post-dated cheques (PDC)/Equated Monthly Instalment (EMI) Cheques to Electronic Clearing Service (Debit) We invite a reference to our circular DPSS.CO.CHD.No.1

Migration of Post-dated cheques (PDC)/Equated Monthly Instalment (EMI) Cheques to Electronic Clearing Service (Debit)

Master Circular - Mobile Banking Tansactions in India - Operative Guidelines for Banks

RBI/2013-14/116 DPSS.CO.PD.Mobile Banking.No./02.23.001/2013-14 July 1, 2013 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks Madam /Dear Sir, Master Circular – Mobile Banking Tansactions in India – Operative Guidelines for Banks As you are aware, the Reserve Bank of India has, from time to time, issued a number of circ

RBI/2013-14/116 DPSS.CO.PD.Mobile Banking.No./02.23.001/2013-14 July 1, 2013 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks Madam /Dear Sir, Master Circular – Mobile Banking Tansactions in India – Operative Guidelines for Banks As you are aware, the Reserve Bank of India has, from time to time, issued a number of circ

Master Circular - Mobile Banking Tansactions in India - Operative Guidelines for Banks

Security and Risk Mitigation Measures for Card Present and Electronic Payment Transactions

RBI/2012-13/540 DPSS (CO) PD No.2377/02.14.003/2012-13 June 24, 2013 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks/ Authorised Card Payment Networks Madam / Dear Sir, Security and Risk Mitigation Measures for Card Present and Electronic Payment Transactions A reference is invited to our circular dated September 22, 2

RBI/2012-13/540 DPSS (CO) PD No.2377/02.14.003/2012-13 June 24, 2013 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks/ Authorised Card Payment Networks Madam / Dear Sir, Security and Risk Mitigation Measures for Card Present and Electronic Payment Transactions A reference is invited to our circular dated September 22, 2

Security and Risk Mitigation Measures for Card Present and Electronic Payment Transactions

Delay in re-presentation of technical return cheques and levy of charges for such returns

RBI/2012-13/493 DPSS.CO.CHD.No. 2030/03.06.01/2012-2013 May 7, 2013 The Chairman and Managing Director / Chief Executive Officer All Scheduled Commercial Banks including RRBs /Local Area BanksUrban Co-operative Banks / State Co-operative Banks /District Central Co-operative Banks Madam / Dear Sir, Delay in re-presentation of technical return cheques and levy of charges for such returns As you are aware, banks are expected to indicate the timeline for realisation of lo

RBI/2012-13/493 DPSS.CO.CHD.No. 2030/03.06.01/2012-2013 May 7, 2013 The Chairman and Managing Director / Chief Executive Officer All Scheduled Commercial Banks including RRBs /Local Area BanksUrban Co-operative Banks / State Co-operative Banks /District Central Co-operative Banks Madam / Dear Sir, Delay in re-presentation of technical return cheques and levy of charges for such returns As you are aware, banks are expected to indicate the timeline for realisation of lo

Delay in re-presentation of technical return cheques and levy of charges for such returns

Clearing operations on March 29, 30 and 31, 2013

RBI/2012-13/454 DPSS.CO.CHD.No./1674/ 03.01.03/2012-2013 March 21, 2013 The Chairman and Managing Director / Chief Executive Officer All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks/Local Area Banks Madam / Dear sir, Clearing operations on March 29, 30 and 31, 2013 With a view to facilitate accounting of all the Government transactions for the current financial year (2012-2013) by

RBI/2012-13/454 DPSS.CO.CHD.No./1674/ 03.01.03/2012-2013 March 21, 2013 The Chairman and Managing Director / Chief Executive Officer All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks/Local Area Banks Madam / Dear sir, Clearing operations on March 29, 30 and 31, 2013 With a view to facilitate accounting of all the Government transactions for the current financial year (2012-2013) by

Clearing operations on March 29, 30 and 31, 2013

Standardization and Enhancement of Security Features in Cheque Forms/Migrating to CTS 2010 standards

RBI/2012-13/444 DPSS.CO.CHD.No. 1622/04.07.05/2012-13 March 18, 2013 The Chairman and Managing Director / Chief Executive Officer All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks/Local Area Banks Madam / Dear Sir Standardization and Enhancement of Security Features in Cheque Forms/Migrating to CTS 2010 standards A reference is invited to our circular DPSS.CO.CHD.No. 955/04.07.05/2

RBI/2012-13/444 DPSS.CO.CHD.No. 1622/04.07.05/2012-13 March 18, 2013 The Chairman and Managing Director / Chief Executive Officer All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks/Local Area Banks Madam / Dear Sir Standardization and Enhancement of Security Features in Cheque Forms/Migrating to CTS 2010 standards A reference is invited to our circular DPSS.CO.CHD.No. 955/04.07.05/2

Standardization and Enhancement of Security Features in Cheque Forms/Migrating to CTS 2010 standards

Discontinuation of CFMS

RBI/2012-13/442 DPSS (CO) No. 1594/04.08.002/2012-13 March 15, 2013 The Chariman / Managing Director / Chief Executive Officer All CFMS Member Banks Madam / Sir, Discontinuation of CFMS As you are aware, funds transfer through Centralised Funds Management System (CFMS) has been discontinued with effect from January 1, 2013. The access to CFMS information and data would be available up to March 31, 2013 to the member banks. The facility of CFMS Helpdesk services and ac

RBI/2012-13/442 DPSS (CO) No. 1594/04.08.002/2012-13 March 15, 2013 The Chariman / Managing Director / Chief Executive Officer All CFMS Member Banks Madam / Sir, Discontinuation of CFMS As you are aware, funds transfer through Centralised Funds Management System (CFMS) has been discontinued with effect from January 1, 2013. The access to CFMS information and data would be available up to March 31, 2013 to the member banks. The facility of CFMS Helpdesk services and ac

Discontinuation of CFMS

Collection of Information on Customer Grievances

RBI/2012-13/441 DPSS.CO.OSD. No.1604 /06.06.005/2012- 13 March 14, 2013 To All entities authorised to issue pre-paid payment instruments in India. Dear Sir, Collection of Information on Customer Grievances All entities authorised for issuance of prepaid payment instruments in India are advised to submit the data related to customer grievances received and resolved, on a quarterly basis, in the attached excel formats. It may please be ensured that the format given is s

RBI/2012-13/441 DPSS.CO.OSD. No.1604 /06.06.005/2012- 13 March 14, 2013 To All entities authorised to issue pre-paid payment instruments in India. Dear Sir, Collection of Information on Customer Grievances All entities authorised for issuance of prepaid payment instruments in India are advised to submit the data related to customer grievances received and resolved, on a quarterly basis, in the attached excel formats. It may please be ensured that the format given is s

Collection of Information on Customer Grievances

Security and Risk Mitigation Measures for Electronic Payment Transactions

RBI/2012-13/424 DPSS (CO) PD No.1462/02.14.003 / 2012-13 February 28, 2013 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks/ Authorised Card Payment Networks Madam / Dear Sir, Security and Risk Mitigation Measures for Electronic Payment Transactions Payments effected through alternate payment products/channels are becom

RBI/2012-13/424 DPSS (CO) PD No.1462/02.14.003 / 2012-13 February 28, 2013 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks/ Authorised Card Payment Networks Madam / Dear Sir, Security and Risk Mitigation Measures for Electronic Payment Transactions Payments effected through alternate payment products/channels are becom

Security and Risk Mitigation Measures for Electronic Payment Transactions